HR Helpdesk

Make a single system of record visible across all modules

Track & Manage Issues

Track Issues

Let your employees reach out to the HR executive by raising a helpdesk ticket. Track the progress of ticket in real-time.

Multiple Components

Create multiple numbers of components to segregate the work and define the policy for each of the components.

Create ticket types

Segregate your issues into multiple levels like high, medium, or low or more and assign them to each of the categories.

Custom SLA

Create SLAs and assign them to each of the components and Subcomponents to effectively manage and track different issue types

Define Stages

Create multiple stages and group them to create a workflow, assign the workflow to each of the components, categories, and subcategories.

Live Dashboards

View live status of tickets raised and in progress at any given point of time. Drill down to know the key pain areas and many more insights

Chat on Issues

Chat enabled tickets to help the user to chat with the helpdesk person and record all the chat for future reference.

Remote service

Get your helpdesk team work remotely and resolve all the issues of your teams effectively without any communication issues.

Trend Analysis & Reporting

Generate multiple reports to view the trends in tickets and resolution SLA and get powerful insights into the activities.

An Omni channel ticketing system for easy tracking

Report and get your queries answered through a customized ticketing system designed to work in parallel.

Let your employees raise queries anytime and reroute them to the appropriate helpdesk executive automatically. Create Categories, Workflows, and SLA as per your organization’s needs. Assign owners and manage the SLA with dynamic notifications.

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