HR Helpdesk

Make a single system of record visible across all modules
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Track & Manage Issues

Track Issues
Let your employees reach out to the HR executive by raising a helpdesk ticket. Track the progress of ticket in real-time.
Multiple Components
Create multiple numbers of components to segregate the work and define the policy for each of the components.
Create ticket types
Segregate your issues into multiple levels like high, medium, or low or more and assign them to each of the categories.
Custom SLA
Create SLAs and assign them to each of the components and Subcomponents to effectively manage and track different issue types
Define Stages
Create multiple stages and group them to create a workflow, assign the workflow to each of the components, categories, and subcategories.
Live Dashboards
View live status of tickets raised and in progress at any given point of time. Drill down to know the key pain areas and many more insights
Chat on Issues
Chat enabled tickets to help the user to chat with the helpdesk person and record all the chat for future reference.
Remote service
Get your helpdesk team work remotely and resolve all the issues of your teams effectively without any communication issues.
Trend Analysis & Reporting
Generate multiple reports to view the trends in tickets and resolution SLA and get powerful insights into the activities.

An Omni channel ticketing system for easy tracking

Report and get your queries answered through a customized ticketing system designed to work in parallel.

Let your employees raise queries anytime and reroute them to the appropriate helpdesk executive automatically. Create Categories, Workflows, and SLA as per your organization’s needs. Assign owners and manage the SLA with dynamic notifications.

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