All the terminologies you will get to hear in
HR, HCM & HRMS industry.
HR Glossary > Grievance
A grievance is a process used to formally and informally resolve employee complaints, problems, disputes, or grievances with management. It is the administration of justice. It is a systematic process of fair treatment of everyone in an organization.
Grievances are one aspect of an organization’s administrative machinery. The grievance redressal mechanism is essential for tracking the number and frequency of grievances which signify the efficiency of an organization. The better it is run, the lesser will be that number. Resolving a grievance effectively and swiftly ensures a high level of trust towards the company, and employees feel heard. A virtual help desk managed by the HR department is a great way to resolve employee grievances.
A grievance is a general term that refers to a complaint against an employer, coworker, or manager. According to the Communication Workers of America website, there are three types of grievances: individual, group, and union. The first two apply in most corporate environments, and the last one applies to union employees only.
A grievance is a complaint or criticism against the employer made by an employee. Grievances can be made on different grounds, but the most common are health and safety concerns, discrimination, harassment, bullying, unfair dismissal, and holidays. For example, “Employees often complain of eating areas and bathrooms not being cleaned properly after use. This is an example of a grievance.”
Grievance handling is a critical aspect of human resource management. Employees file grievances and complaints against the organization or employer to resolve disputes, which helps improve the existing policies and systems. Grievance handling is essentially the HR department’s management and redressal of employee grievances. It is one of the department’s responsibilities to set up a formal process to redress employee grievances.
HRs have many ways to determine if their employees are upset at the workplace. Some of these methods include:
A grievance letter is written when an employee is aggrieved. The letter must be professional and should not contain any offensive language. A grievance letter is written for the expedient redressal of the grievance raised by the employee.
A grievance description must have the following attributes:
1. The letter must clearly state the type of grievance and then the actual grievance.
2. It must be to the point and must get to the issue directly.
3. It should say the facts as objectively as possible.
4. It must be advised not to use any offensive language or obscenities.
5. The letter is not about expressing anger but should objectively mention what the employee is feeling and why it has become a grievance for the employee.
6. It should conclude by asking for swift redressal and willingness to cooperate with the concerned people.
A complaint is a statement of an individual or group dissatisfied with some action or state of affairs. It may or may not imply or request remedy from the person, company, or organization against whom it is directed.
A grievance, in general, refers to a formal complaint made by an underprivileged party for violation of their rights and interests, usually in respect of employment. Grievance redressal is the official process for handling complaints within an organization and taking corrective action.
and stay up-to-date with everything going on in the Akrivia HCM
By subscribing, you agree to our terms and conditions.